Hanoi L'Heritage Diamond Hotel & Spa

The front desk service are excellent, friendly and give you suggestions where to go in Hanoi. More importantly they advice you how to be safe when you walk around Hanoi. The location of the hotel is walking distance to few famous drink/food shop.

Rooms The executive room on high floor was spacious, clean and equipped. Although there was only 2 tea/coffee bags which is not enough! Mini bar and snacks were full of varieties. There was a hair drier and I received an iron with deck when I asked for it. Thete were two big windows on two walls and a small openable window in the bathroom. Bath room has glass walls with adjustable drapers. Nearby activities Plenty of shops, restaurants, cultural sites and activities are nearby in the old quarter. Safety It was pretty safe and near the main streets. Although it is better for solo travelers to be back before 10 pm. Walkability It is on a busy street near the main street (Trang Thi) almost 5 min to reach hoan kiem lake. A Winmart supermarket is at the right side of Trang Thi cross if you need to buy grocery or other stuff. Food & drinks Breakfast was good and included fruits, juices, susages, and bacon. Some vegan options are there as well. There was only chedar cheese available while I like feta. Egges can be ordered as fried or omlette.

The staff went out of their way to make our stay the best part of our 2 1/2 weeks holiday in Vietnam! The manager Martin coupled with front of house staff Jenny & Camille helped us over a few obstacles that we encountered. A lovely boutique hotel within walking distance of the French quarter, the lake and breweries. Watch out for the scooters!!! Late check out also helped on our last day, we stayed one night, toured Halong Bay and then came back for another night.

I highly recommend Hanoi Lheritage Diamond to others. The hotel is very clean and nicely decorated. Once you exit the hotel, you are half a block from the busy streets of Hanoi. The location is super convenient to food, shopping, and tourist sites. The breakfast buffet in the morning has a good selection and great coffee. The hotel staff were all polite, friendly, and always helpful. I connected with Martin before arriving in Hanoi to arrange for hotel pick-up and a Ha Long Bay tour. After arriving at the hotel, I met him and he let me know I could WhatsApp him for any questions. Whenever I had questions, Martin helped me out (even once on his day off since he was the only local person I could WhatsApp). I was traveling alone in Vietnam, and he made me feel like I had a trusted friend in Vietnam. By the end of my hotel stay, I was sad to leave this wonderful hotel and the hotel team members.

The location of this hotel is amazing and the breakfast is lovely. What made this hotel exceptionally special for me was the amazing helpful staff. The communication with the hotel was flawless before I even arrived in Vietnam, with them reaching out to me about possible tours, helping with a SIM card and arranging a taxi for me from the airport. As I arrived, I started talking with Martin about my travel plans. Within no time Martin had whipped up a whole itinerary for me based on my interests, and I did not even have to ask him to do this. He advice felt honest and genuine, as opposed to some of the places I have stayed where they just tried to get me to book stuff with them. The kind of service you sometimes forget exists. I highly recommend staying here.